FREQUENTLY ASKED QUESTIONS
How is my Seafood Market order packed?
We pack your products carefully in a reusable, recyclable cooler containing plenty of dry ice. Your fish items should arrive hard-frozen, and all you need to do is transfer them directly to your freezer. There may be some remaining dry ice in the bottom of the shipping cooler, beneath the shipping pad that is under the fish items. Please use care handling any remaining dry ice (per notes on plastic cover); you can simply place the lid back on the shipping cooler overnight to allow the dry ice to dissipate.
When is my Seafood Market order shipped?
We will ship your package via UPS Ground*, unless your location is west coast in which case, we will automatically ship via UPS Express for a 2 to 3 day Transit. Your package will take 1 to 3 days to arrive to you once it is shipped. We do not ship across weekends because shipping time extends past the effectiveness of dry ice.
Orders placed on Monday thru Wednesday will ship same day if placed before 12pm.
Orders placed after 12pm Monday thru Tuesday will be shipped the following day.
Orders placed on Wednesday after 12pm thru Sunday will ship Monday, with the following exception:
Orders placed on Wednesday thru Thursday before 12pm within (NC, SC & VA only) will ship same day, since delivery takes one day.
We are unable to ship to PO boxes or FPO or APO addresses. Currently we are able to ship only to continental US addresses.
* UPS Ground is our standard, cost-effective shipping. If you prefer to be shipped via UPS 2-day (and you are not located on the west coast) or Next Day UPS, you can choose these options from the shipping options on the check out page.
What is your return/replacement policy?
We want you to be completely satisfied with the quality of our Seafood Market products. If you receive fish products that are thawed or materially damaged or have other substantive problems, we will replace your products free of charge. To request a replacement, please contact us at firstname.lastname@example.org with details within 7 days of receipt of products. If it is conveniently possible to photograph the problem and attach a photo to your email, we would appreciate it. This is not a requirement but will help our QC department in dealing with packaging or shipping issues. A replacement will be shipped using the same shipping option as the original order.
We are unable to accept returns on our perishable goods, so please do not send your purchase back to us.
Is your fish wild-caught or farm-raised?
Most of our fish and shellfish is wild-caught, from the pristine deep waters for the mid-Atlantic and North Atlantic ocean. From time to time we offer products that come from the best aquaculture farms like the mussels and bay scallops that are part of our Seafood Mix.
Why is your fish shipped frozen instead of fresh?
There is no better taste than the taste of fish or shellfish fresh right out of the water. If you are fortunate enough to catch fish yourself and enjoy cooking and eating your catch, or if you live near fishing communities and can buy fresh seafood right off the boat, then you know what we’re talking about. But a few days after fish is caught, it begins to lose its freshness and flavor gradually changes after a week or more. Seafood Market fish and shellfish is frozen utilizing state of the art special equipment that freezes delicate fish and shellfish within minutes. You can then keep this properly frozen fish that has locked in the freshness for months, thawing and cooking it when you want to enjoy fish the way it tastes when it comes out of the water.
Does Your Fish Contain Bones?
We do our best to remove the bones found in each species of fish for sale in our store, but it is possible that some fish may infrequently contain small, edible bones.